• How do I manage/edit my account details?
• How do I download my invoices?
• How do I delete my account?
• Can I change my password?
• Can I change my login method?
• Does Akiflow support multiple languages?
• How do I restart the Akiflow app?
• Other troubleshooting FAQs:
• When I open my Akiflow, I can only see a white page and nothing else.
• INSTRUCTIONS FOR WINDOWS USERS
• INSTRUCTIONS FOR MAC USERS

How do I manage/edit my account details?

To manage your Akiflow account settings, go to Settings → My Account.

Here you can edit your account First and Last name and manage your account email.

How do I download my invoices?

Click on 'Billing' to select a plan, manage payment methods, check your billing history and download your invoices.

How do I delete my account?

At the end of your Account page you can find the option to Delete your account.

Can I change my password?

Akiflow has a password-less login, so there’s no password!

Can I change my login method?

Your first login determines your future ones, meaning that if you sign up to Akiflow via Google login you’ll always need to login via Google.

Does Akiflow support multiple languages?

At the moment, Akiflow can only be used in English.

How do I restart the Akiflow app?

Go to Settings → My Account, and on the upper righthand side of the page you'll see a "Restart" button.

Other troubleshooting FAQs:

When I open my Akiflow, I can only see a white page and nothing else.

There is probably a corrupted file. Please find below the instructions on how to completely uninstall Akiflow, and all related data. This process will ensure a clean re-install. If all the steps are properly followed, once re-installed, the app should work.

INSTRUCTIONS FOR WINDOWS USERS

1. Uninstall Akiflow:
• Go to Settings > Apps.
• Locate Akiflow in the list, click on it, and select Uninstall.
2. Delete Akiflow-related files and folders:
• You’ll need to remove two specific folders:
• C:\Users\<USER>\AppData\Local\Akiflow
• Replace <USER> with your Windows username.
• %APPDATA%

Here’s how to find and delete these folders:

Using File Explorer:

• Open File Explorer.
• Navigate to the address bar and type the following paths one at a time:
• C:\Users\<USER>\AppData\Local\Akiflow
• Delete the “Akiflow” folder
• %APPDATA%
• look for the “Akiflow” folder and delete it.

Shortcut Method:

• Press Win + R to open the Run dialog.
• Enter C:\Users\<USER>\AppData\Local\Akiflow and press Enter.
• Delete the folder.
• Press Win + R to open the Run dialog.
• Enter %APPDATA% and press Enter.
• Delete the “Akiflow” folder.

3. Reinstall Akiflow:

• Download the latest version of Akiflow from our website and reinstall it.

INSTRUCTIONS FOR MAC USERS

If you are on macOS:

1. Uninstall Akiflow from your Mac. Simply drag the Akiflow app from the Applications folder to the Trash and empty the Trash.
2. Delete Akiflow-related folders to ensure a clean reinstall. You’ll need to remove the following folders:
• /Users/<USER>/Library/Preferences/Akiflow
• ~/Library/Application Support/Akiflow
• Replace <USER> with your macOS username. Here’s how to locate and delete these folders:
1. Using Finder:
• Open Finder and press Cmd + Shift + G to open the “Go to Folder” prompt.
• Enter the following paths one at a time:
• /Users/<USER>/Library/Preferences
• ~/Library/Application Support
• Delete the Akiflow folder in each location.
2. Manually navigating via Finder:
• Open Finder.
• From the top menu, select Go > Go to Folder.
• Enter the same paths mentioned above and delete the “Akiflow” folder.
3. Reinstall Akiflow: After clearing these folders, download the latest version of Akiflow from our website and reinstall it.